Privacy Policy

DPOS is a restaurant management and POS platform used by merchants (restaurants, cafés, cloud kitchens) and their staff. We generally process data on behalf of the merchant to deliver billing, reporting, and operational features.

We may collect the following types of information:

• Account & Business Info: outlet name, owner/admin details, contact email/phone, address, GST details (if provided), staff user accounts and roles.
• Operational Data: menu items, pricing, taxes, recipes (if enabled), vendors, purchase orders, staff actions in the system.
• Transaction Data: orders, bills, refunds, discounts, payment method type and status (we do not store full card details; payment processing is handled by payment partners).
• Device & Log Data: IP address, device identifiers, browser/app version, crash logs, and security logs.
• Support & Communication: messages sent via forms, email, WhatsApp, or calls and related troubleshooting details.

We use information to:

• Provide billing, reporting, and restaurant operations features.
• Authenticate users, manage permissions, and protect accounts from fraud/abuse.
• Send service updates, invoices, onboarding, and important notices.
• Offer customer support, troubleshoot issues, and improve product performance.
• Comply with legal obligations and respond to lawful requests.

We do not sell your personal information. We may share data only in the following cases:

• Service Providers: hosting, storage, SMS/email delivery, support tooling, analytics—only as needed to run the Service.
• Payment Partners: when you enable payment integrations, relevant order/payment status information may be shared with the partner.
• Merchant-Enabled Integrations: third-party delivery, KDS, accounting, or other tools you connect.
• Legal & Safety: when required by law or to protect rights, safety, and security.

Our website may use cookies and similar technologies to remember preferences, keep you signed in, and understand how pages are used.

• Essential: login/session, security.
• Preferences: theme and UI settings.
• Analytics: aggregated usage metrics (where enabled).

You can control cookies through your browser settings, but disabling essential cookies may affect site functionality.

We implement reasonable technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration.

We retain data for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Merchants may request export or deletion where applicable and legally permissible.

Depending on your relationship with DPOS (merchant admin, staff user, or website visitor), you may have rights to access, correct, export, or delete information.

• Request a copy of certain data associated with your account.
• Update or correct inaccurate business or account details.
• Request deletion of your account (subject to legal and contractual requirements).
• Opt out of non-essential communications (where applicable).

To make a request, contact us using the details below.

If you have questions about this Privacy Policy or our data practices, please contact:

• Email: support@dpos.co.in
• Phone: +91 99205 93222
• Support Page: dpos.co.in/contact